In an era where customers expect instant responses across email, chat, social media, and voice, disconnected systems create silos that hurt your brand. soolisAI’s Omnichannel AI Platform bridges these gaps, delivering a singular, cohesive view of your customer journey.
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Ensure 24/7 availability across every channel.
Meet them where they are—whether on WhatsApp, web chat, or email—without losing context.
Transform reactive support into proactive relationship building with predictive intent analysis.
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AI Powered Routing
The Tech:Utilizes Machine Learning (ML) algorithms to analyze message content and sentiment instantly.
The Benefit: Predicts customer intent and routes the query to the specific agent or bot best equipped to solve it, reducing transfer times and frustration.
Unified CX Analytics
The Tech:Real-time data ingestion from all channels into a single dashboard.
The Benefit: Gain a CX competitive edge by monitoring customer sentiment live. Spot trends, identify friction points, and adjust strategy instantly—no more waiting for end-of-month reports.
Automation Workflows
The Tech:Seamless integration with your existing CRM and ERP systems (Salesforce, HubSpot, etc.)
The Benefit:Deploy no-code bots for immediate follow-ups, order status checks, and appointment scheduling, freeing human agents for high-value interactions.
Personalization
The Tech:Historical data analysis driven by Generative AI.
The Benefit: Provide recommendations and support based on a customer's entire history with your brand, not just their current session.
"The true power of soolisAI's omnichannel platform lies in its ability to democratize AI, transforming operational chaos into clarity for businesses of all sizes. By leveraging collaborative AI for smart routing, unified data analysis, automated processes, and hyper-personalized engagement, we eliminate silos and enable teams to focus on what matters most—building lasting customer relationships that boost sales, satisfaction, and 20–40% better performance across every touchpoint, all through affordable, first-party data-driven solutions."
Tim Sebold, CEO
OMNICHANNEL TUTORIALTrue omnichannel capability is more than just being present on multiple platforms; it is about data integration. Standard multi-channel approaches leave data trapped in silos. soolisAI integrates these streams into a unified "brain" that allows your business to:
Today's customer base is savvy, expects real-time assistance & craves personalization.
Be ready with an Omnichannel AI Integrated Platform from soolisAI.
Achieve up to 40% cost savings on support, scale without silos,
and gain actionable insights that are proven in industries like retail and finance
The "Omnichannel" approach isn't just about software; it's about model design.
It works hand-in-hand with our Collaborative AI Solutions to empower your workforce.
Smarter Chats: Agent Assist
Privately trained AI agents sit alongside your human team. They listen to the omnichannel conversation and instantly surface product insights, data, and answers, acting as a "super-brain" for your support staff.
Insight Dashboards
Eliminate the "left hand doesn't know what the right hand is doing" problem. Our integrated dashboards visualize data across sales, support,and marketing, putting operational awareness at your fingertips.
Omnichannel Flex
Global reach with local precision. Engage customers 24/7 in 26 different languages. Whether it's a midnight query in Tokyo or a midday request in New York, your brand responds instantly.
